PRIVACY POLICY

1. INTRODUCTION

The Success Lab respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how The Success Lab (“we,” “us,” or “our”) collects, uses, stores, and protects personal information when you visit thesuccesslab.ae, contact us, purchase or book a service, participate in one of our programmes, or engage with us on behalf of an organization.

The Success Lab operates in the United Arab Emirates and provides services to individual and corporate customers in the UAE, GCC, Middle East, and international markets.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following information:

• Your name, email address, telephone number, country, and contact details;
• Your job title, employer, company, or business information;
• Your CV, résumé, education, qualifications, employment history, and professional experience;
• Information about your career, professional, personal, or lifestyle-development goals;
• Information submitted through website forms, enquiries, bookings, assessments, consultations, coaching sessions, workshops, or programmes;
• Corporate-client information, including participant names and business contact details;
• Booking, payment, transaction, invoice, and refund information;
• Messages, correspondence, feedback, and survey responses;
• Website usage information, including your IP address, browser, device, pages visited, and cookie information; and
• Any other information you voluntarily provide to us.

We ask that you do not provide sensitive personal or confidential information unless it is reasonably necessary for the service you are requesting.

3. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you contact us, complete a form, book a service, make a payment, or communicate with us;
• During consultations, coaching sessions, assessments, workshops, programmes, or corporate engagements;
• From an organization arranging services for its employees or participants;
• Automatically when you use our website; and
• Through service providers that support our website, communications, bookings, payments, and service delivery.

When an organization provides information about its employees or participants, the organization is responsible for ensuring that it is permitted to share that information with us.

4. HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to enquiries and consultation requests;
• Recommend, arrange, and provide our services;
• Deliver coaching, consultancy, training, HR consultancy, talent development, and other development services;
• Personalize services based on your goals and requirements;
• Manage bookings, attendance, rescheduling, and cancellations;
• Process payments, invoices, and refunds;
• Send booking confirmations and service-related communications;
• Maintain customer and business records;
• Improve our services, website, and customer experience;
• Prevent fraud, misuse, security incidents, and unauthorized transactions;
• Comply with legal, regulatory, accounting, and tax obligations;
• Establish, exercise, or defend legal claims; and
• Send marketing communications where you have consented or where otherwise permitted by applicable law.

We process personal information based on consent, the performance of a contract, steps requested before entering into a contract, compliance with legal obligations, and other lawful grounds permitted under applicable UAE laws.

5. PAYMENTS

Payments may be securely processed by Stripe or another authorized payment provider.

Payment providers may collect your card details, billing information, and transaction information directly. The Success Lab does not receive or store your complete payment-card number or card security code.

Payment providers process personal information in accordance with their own privacy policies and security standards.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Enable essential website functions;
• Maintain website security;
• Remember user preferences;
• Understand website traffic and performance; and
• Improve the user experience.

Third-party services integrated into the website, such as payment, scheduling, video-conferencing, and analytics providers, may also use cookies or similar technologies.

You may manage or disable cookies through your browser settings. Disabling essential cookies may prevent certain website functions from working correctly.

7. MARKETING COMMUNICATIONS

We may send you information about our services, programmes, events, or offers where you have agreed to receive such communications or where otherwise permitted by law.

You may unsubscribe at any time by following the unsubscribe instructions in the communication or emailing info@thesuccesslab.ae.

Unsubscribing from marketing communications will not prevent us from sending necessary communications about your bookings, payments, or services.

8. SHARING YOUR INFORMATION

We may share relevant information with:

• Stripe and other payment processors;
• Website-hosting, cloud-storage, email, and IT providers;
• Booking, scheduling, customer-management, and video-conferencing providers;
• Consultants, coaches, trainers, or facilitators involved in providing a requested service;
• Accountants, auditors, insurers, lawyers, and other professional advisers;
• Corporate customers arranging programmes for their employees or participants, where appropriate;
• Government authorities, regulators, courts, or law-enforcement bodies where required by law; and
• A buyer, successor, or adviser involved in a legitimate business sale, restructuring, or transfer.

Service providers may access personal information only as reasonably necessary to perform services for us or comply with applicable law.

The Success Lab does not sell or rent personal information.

9. INTERNATIONAL DATA TRANSFERS

Some of our customers and service providers may be located outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable measures to ensure that the transfer is lawful and that the information receives an appropriate level of protection in accordance with applicable data-protection laws.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services;
• Maintain appropriate customer and business records;
• Fulfil contractual obligations;
• Meet legal, tax, accounting, and regulatory requirements;
• Resolve complaints or disputes; and
• Establish or defend legal claims.

Retention periods depend on the type of information, the nature of the service, and applicable legal requirements.

When information is no longer required, we will securely delete, anonymize, or dispose of it.

11. DATA SECURITY

We use reasonable administrative, organizational, and technical safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Payments are processed through secure third-party payment providers. We do not store complete payment-card details on our systems.

However, no website, email service, or electronic-storage system can be guaranteed to be completely secure. Customers are responsible for using secure devices and protecting their passwords and account information.

12. YOUR PRIVACY RIGHTS

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request information about how your personal information is processed;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction or suspension of certain processing;
• Object to certain uses of your personal information;
• Withdraw consent where processing is based on consent;
• Request transfer of your personal information where applicable; and
• Submit a complaint to the appropriate data-protection authority.

To exercise any of these rights, email info@thesuccesslab.ae.

We may request reasonable information to verify your identity before processing your request.

13. CONFIDENTIALITY

Information shared during coaching, consultancy, training, or other development services will be handled confidentially, subject to this Privacy Policy and applicable law.

We may disclose information where disclosure is required by law, necessary to prevent serious harm or unlawful conduct, or required to establish or defend legal rights.

Participants in group sessions or corporate programmes are expected to respect the privacy and confidentiality of other participants. However, The Success Lab cannot guarantee the conduct of independent participants.

14. CHILDREN’S PRIVACY

Our website and services are primarily intended for adults aged 18 or over.

We do not knowingly collect personal information from children without appropriate authorization from a parent, legal guardian, school, employer, or responsible organization.

If you believe that a child has provided personal information without proper authorization, please contact info@thesuccesslab.ae.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment pages, scheduling services, or communication platforms.

We do not control and are not responsible for the content, security, or privacy practices of third parties. You should review their privacy policies before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our services, practices, technology, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Continued use of our website or services after an update constitutes acknowledgment of the revised Privacy Policy.

17. CONTACT US

For questions, requests, or complaints concerning this Privacy Policy or your personal information, contact:

The Success Lab
United Arab Emirates
Email: info@thesuccesslab.ae
Website: thesuccesslab.ae