Terms & Conditions
- INTRODUCTION
These Terms and Conditions govern your access to thesuccesslab.ae and your booking, purchase, or use of services provided by The Success Lab (“we,” “us,” or “our”).
Last updated: 7 August 2026
The Success Lab operates in the United Arab Emirates and serves individual and corporate customers across the UAE, GCC, Middle East, and international markets.
By accessing our website, booking or purchasing a service, or participating in one of our programmes, you confirm that you have read, understood, and accepted these Terms and Conditions.
- OUR SERVICES
The Success Lab provides services that may include:
• Career and professional development;
• Job-seeker and graduate support;
• Executive and entrepreneur development;
• Personal and lifestyle development;
• Coaching, consultations, training, and workshops;
• HR consultancy;
• Talent and leadership development; and
• Team capability and organizational performance development.
Services may be delivered online, in person, individually, in groups, or through corporate engagements.
The scope, schedule, price, and deliverables for customized or corporate services may also be stated in a proposal, quotation, invoice, statement of work, or separate written agreement. If a separate written agreement conflicts with these Terms, the separate agreement will apply to that engagement.
- ELIGIBILITY
You must be at least 18 years old and legally capable of entering into a contract to purchase services directly from The Success Lab.
If you book or purchase a service on behalf of an organization, you confirm that you have the authority to act on behalf of that organization.
- BOOKINGS AND CONFIRMATION
Submitting an enquiry does not create a confirmed booking.
A booking is confirmed when:
• The Success Lab accepts the booking or sends written confirmation; and
• Any required payment or deposit has been received.
All services are subject to availability.
We may decline a booking where we are unavailable, where a conflict of interest exists, where the requested service falls outside our professional scope, or where providing the service would be unlawful or inappropriate.
- PRICES AND CURRENCY
Service prices will be displayed on the website, checkout page, payment link, quotation, proposal, or invoice before payment.
Prices are normally displayed and charged in UAE dirhams unless another currency is clearly stated.
Applicable taxes will be included or added as required by law. Customers are responsible for reviewing the total price and currency before completing payment.
We may change our prices at any time. Price changes will not affect services that have already been confirmed and paid for.
- PAYMENTS
Payments may be securely processed through Stripe or another authorized payment provider.
By completing a payment, you authorize the payment provider to charge the payment method you selected for the amount displayed at checkout or stated on the invoice.
You are responsible for providing accurate billing information and confirming that you are authorized to use the selected payment method.
The Success Lab does not store complete payment-card details.
- SERVICE DELIVERY AND FULFILMENT
The Success Lab primarily provides professional services rather than physical products. Therefore, no shipping is required unless expressly stated for a particular purchase.
After a confirmed booking or successful payment, we will provide the relevant service information by email or another agreed communication method. This may include:
• Booking confirmation;
• Session or programme dates;
• Online meeting or platform-access details;
• In-person location details;
• Preparation instructions;
• Programme materials; and
• Agreed deliverables or completion dates.
Where a service date has not already been selected, we will normally contact the customer within two business days after payment to arrange delivery.
Services will be delivered on the scheduled date or within the timeframe stated on the website, booking confirmation, quotation, proposal, or invoice.
- CUSTOMER RESPONSIBILITIES
Customers agree to:
• Provide accurate and complete information;
• Attend scheduled sessions on time;
• Complete any agreed preparation or activities;
• Treat staff, facilitators, and participants respectfully;
• Maintain the privacy and confidentiality of other participants;
• Use supplied materials only for their intended purpose;
• Avoid recording sessions without written permission; and
• Inform us promptly of any issue that may affect service delivery.
The effectiveness of coaching, consultancy, training, and development services depends partly on the customer’s participation, decisions, and implementation.
- CANCELLATIONS, RESCHEDULING, AND REFUNDS
All cancellation, rescheduling, and refund requests must be sent to info@thesuccesslab.ae.
Individual Sessions
A customer may cancel or reschedule an individual session by providing at least 48 hours’ notice before the scheduled start time.
Where at least 48 hours’ notice is provided, the customer may:
• Reschedule the session once without charge; or
• Request a refund for the cancelled session.
Cancellations made less than 48 hours before the scheduled start time are normally non-refundable.
Failure to attend a scheduled session without notice will be treated as a completed session and will not qualify for a refund.
Programmes, Packages, and Workshops
A programme, package, or workshop may be cancelled for a refund if:
• The cancellation request is received before the programme begins; and
• No session has been delivered, customized work completed, or digital material or platform access supplied.
Once a programme or package has started, completed sessions and delivered materials are non-refundable. Where appropriate, we may refund the unused and undelivered portion of the service.
Downloaded or immediately accessible digital materials are non-refundable after access has been provided, except where the materials are defective or a refund is required by law.
A substitute participant may be accepted for a workshop or programme with our prior written approval.
Corporate and Customized Services
Corporate and customized engagements are subject to the cancellation and refund conditions stated in the applicable proposal, quotation, or agreement.
If no separate conditions are stated, charges will be based on the services already delivered, work already completed, and non-recoverable costs reasonably incurred before cancellation.
Refund Processing
Approved refunds will be returned to the original payment method.
We will normally initiate an approved refund within seven business days. Banks and card providers may require additional processing time before the refund appears in the customer’s account.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
- CHANGES OR CANCELLATION BY THE SUCCESS LAB
We may reschedule or modify a service because of facilitator availability, illness, safety concerns, technical problems, insufficient attendance, or circumstances outside our reasonable control.
Where reasonably possible, we will offer an alternative date, facilitator, or delivery method.
If we cancel a paid service and cannot provide a suitable alternative, we will refund the amount paid for the cancelled or undelivered service.
We are not responsible for unrelated travel, accommodation, or other third-party costs unless we expressly agreed in writing to cover them.
- SERVICE INFORMATION AND CHANGES
We make reasonable efforts to ensure that service descriptions, schedules, and prices are accurate.
Programme content, facilitators, schedules, or delivery methods may be adjusted where reasonably necessary, provided the overall nature and value of the service are not materially reduced.
Timelines and completion dates are estimates unless expressly confirmed as fixed deadlines in writing.
- NO GUARANTEED OUTCOMES
The Success Lab provides developmental, educational, coaching, and advisory services.
We do not guarantee:
• Employment, interviews, promotions, or salary increases;
• Admission to an educational institution or programme;
• Business growth, revenue, investment, or commercial success;
• Improved organizational performance; or
• Any specific personal, professional, career, or commercial result.
Customers remain responsible for their own decisions, actions, applications, conduct, and implementation of information or recommendations.
- PROFESSIONAL BOUNDARIES
Unless expressly stated otherwise, our services do not constitute legal, financial, investment, medical, psychiatric, psychological, or other regulated professional advice.
Customers should seek assistance from an appropriately qualified professional where specialist or regulated advice is required.
- INTELLECTUAL PROPERTY
The website and all materials provided by The Success Lab—including presentations, frameworks, exercises, assessments, documents, templates, videos, recordings, and programme content—are owned by or licensed to The Success Lab and protected by applicable intellectual-property laws.
Unless we provide prior written permission, customers may not:
• Copy, reproduce, publish, or distribute our materials;
• Record a session, workshop, or meeting;
• Sell, license, or commercially exploit our materials;
• Remove copyright, ownership, or branding notices; or
• Share materials or platform access with unauthorized persons.
Materials may be used for the customer’s personal development or, for corporate customers, authorized internal organizational purposes.
Customers retain ownership of materials they provide to us. Customers authorize The Success Lab to use those materials only as reasonably necessary to deliver the agreed services.
- CONFIDENTIALITY
The Success Lab will treat information shared during an engagement as confidential and will use it to provide the requested services, subject to our Privacy Policy and applicable law.
Confidentiality does not apply to information that:
• Is publicly available without a breach of confidentiality;
• Was already lawfully known;
• Is lawfully received from another source;
• Is independently developed; or
• Must be disclosed under applicable law or a valid authority request.
Participants in group sessions must respect the privacy and confidentiality of other participants. However, The Success Lab cannot guarantee the conduct of independent participants.
- ACCEPTABLE USE
You must not use our website or services to:
• Violate any law or the rights of another person;
• Submit false, misleading, or fraudulent information;
• Harass, threaten, abuse, or harm staff or participants;
• Introduce malware or interfere with website security;
• Attempt to gain unauthorized access to systems or accounts; or
• Copy or exploit protected content without permission.
We may suspend access or terminate an engagement where these requirements are materially breached.
- THIRD-PARTY SERVICES
We may use third-party providers for payments, scheduling, email, video meetings, learning platforms, file sharing, and other operational services.
We are not responsible for interruptions, outages, or failures caused by third-party platforms outside our reasonable control.
The customer’s use of a third-party platform may also be governed by that provider’s terms and privacy policy.
- WEBSITE AVAILABILITY
We aim to keep our website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted or error-free.
We may temporarily suspend or restrict access for maintenance, security, updates, or circumstances outside our control.
- LIMITATION OF LIABILITY
The Success Lab will provide its services with reasonable care and skill.
To the maximum extent permitted by applicable law:
• We will not be liable for indirect, incidental, special, or consequential losses;
• We will not be liable for lost profits, lost opportunities, or losses arising from decisions made based on our services; and
• Our total liability relating to a paid service will not exceed the amount paid for the specific service giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited.
- EVENTS OUTSIDE OUR CONTROL
Neither party will be responsible for delay or failure caused by circumstances beyond reasonable control, including natural disasters, serious illness, government action, internet or platform failure, power outages, public emergencies, or labour disruption.
We will take reasonable steps to communicate any disruption and minimize its effect.
- TERMINATION
We may suspend or terminate a service or engagement for:
• Non-payment;
• Unlawful conduct;
• Abusive or threatening behaviour;
• Misuse of our materials;
• Serious confidentiality violations; or
• Any other material breach of these Terms.
Fees and refunds following termination will be determined according to the services already delivered, work completed, committed costs, these cancellation provisions, and applicable law.
- PRIVACY
Our collection and use of personal information are governed by the Privacy Policy published on thesuccesslab.ae.
- GOVERNING LAW AND DISPUTES
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates.
The parties will first attempt to resolve any complaint or dispute in good faith through written communication.
If a dispute cannot be resolved amicably, it will be submitted to the courts having competent jurisdiction in the United Arab Emirates, subject to any mandatory consumer rights or legal requirements.
- CHANGES TO THESE TERMS
We may update these Terms and Conditions to reflect changes to our services, practices, or legal obligations.
The revised version will be published on this page with an updated date. Changes will not apply retroactively to an already confirmed purchase unless required by law or agreed with the customer.
- CONTACT US
For enquiries, complaints, cancellations, rescheduling, or refund requests, contact:
The Success Lab
United Arab Emirates
Email: info@thesuccesslab.ae
Website: thesuccesslab.ae